Privacy Policy
Elevate Up Academy
Effective Date: January 1, 2026
Elevate Up Academy (“Company,” “we,” “us,” or “our”) operates the website https://elevateupacademy.com (the “Website”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, enroll in programs, purchase services, or communicate with us.
By using our Website and services, you consent to this Privacy Policy.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Elevate Up Academy does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes.
All SMS originator opt-in data and consent records are kept strictly confidential and used only to provide services you have requested.
1. Information We Collect
A. Information You Provide to Us
We may collect:
- Name
- Email address
- Phone number
- Mailing or billing address
- Payment information (processed securely by third-party processors)
- Account login credentials
- Course enrollment details
- Comments submitted on blog posts
- Support inquiries and messages
- Communication preferences and opt-in consent records (including timestamps)
B. Comments
When visitors leave comments on the Website, we collect:
- The data shown in the comments form
- The visitor’s IP address
- Browser user agent string
This information is collected to assist with spam detection.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
After approval of your comment, your profile picture may be publicly visible in the context of your comment.
Comments and their metadata may be retained indefinitely to allow automatic approval of follow-up comments.
C. Media Uploads
If you upload images to the Website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images posted on the Website.
D. Cookies
We use cookies and similar technologies for functionality and analytics.
Comment Cookies
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
Login Cookies
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in:
- Login cookies last two days
- Screen preference cookies last one year
- Selecting “Remember Me” keeps you logged in for two weeks
- Logging out removes login cookies
If you edit or publish content, an additional cookie is saved indicating the post ID. It expires after one day.
You may disable cookies in your browser settings; however, certain features may not function properly.
E. Embedded Content From Other Websites
Articles or pages may include embedded content (videos, images, articles, etc.).
Embedded content behaves exactly as if you visited the third-party website directly. These websites may:
- Collect data about you
- Use cookies
- Embed additional tracking
- Monitor your interaction with embedded content
- Track interactions if you are logged into their platform
We are not responsible for third-party privacy practices.
F. Automatically Collected Information
We may collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Website usage behavior
- Analytics data
We may use third-party analytics services to improve user experience and performance.
2. How We Use Your Information
We use collected information to:
- Provide and deliver educational programs and services
- Process payments and transactions
- Create and manage user accounts
- Respond to inquiries and provide support
- Send service-related communications
- Send marketing emails (where permitted or consented)
- Send SMS notifications (if opted in)
- Improve website functionality and performance
- Detect fraud and maintain security
- Comply with legal obligations
- Maintain records of consent and communication preferences
We do not sell your personal information.
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into SMS communications, you agree to receive messages related to:
- Enrollment confirmations
- Appointment reminders
- Program updates
- Customer support
- Important account notifications
Opt-In & Consent
- SMS messages are sent only after explicit consent
- We maintain timestamped opt-in records
- We comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations
Opt-Out
- Reply STOP to cancel
- You will receive a confirmation message
- No further messages will be sent unless you opt in again
- Opt-outs are processed immediately
Help
- Reply HELP for assistance
- Or email: support@elevateupacademy.com
Message Terms
- Message frequency varies
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Information may be shared with subcontractors solely to support SMS delivery.
All other use categories exclude SMS originator opt-in data and consent. This information will not be shared with third parties except messaging service providers required for delivery.
4. Who We Share Your Data With
We may share information with:
Service Providers
- Payment processors
- Website hosting providers
- Course platform providers
- Email service providers
- SMS delivery platforms
- Spam detection services
If you request a password reset, your IP address may be included in the reset email.
All providers are required to maintain confidentiality and appropriate security measures.
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights or prevent fraud
Business Transfers
If Elevate Up Academy is involved in a merger, acquisition, or asset sale, your information may be transferred. Your data will remain subject to this Privacy Policy.
5. Data Retention
- Comments and metadata may be retained indefinitely
- Registered user profile data is retained while the account is active
- Users may edit or delete their information (except usernames)
- Administrators may access and edit user profiles
- We retain data as necessary for legal, administrative, and security purposes
6. Your Rights Over Your Data
If you have an account or have left comments, you may:
- Request an exported file of your personal data
- Request deletion of your personal data
- Update or correct your information
- Withdraw marketing consent
- Opt out of emails via “unsubscribe”
- Opt out of SMS via STOP
This does not include data we must retain for legal or security reasons.
To exercise rights, contact: support@elevateupacademy.com
7. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Data may be processed by service providers located in the United States or other jurisdictions where our vendors operate.
8. Data Security
We implement reasonable safeguards, including:
- SSL encryption
- Secure hosting
- Controlled access to sensitive data
- Secure payment processing
- Regular monitoring and updates
However, no transmission over the Internet is 100% secure.
9. Children’s Privacy
Our Website and services are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.
Continued use of our Website constitutes acceptance of any updates.
11. Contact Information
Elevate Up Academy
Website: https://elevateupacademy.com
Email: support@elevateupacademy.com